Vortex Technology Solutions is committed to protecting your privacy. This Privacy Policy (the “Policy”)
governs how we treat the Personal Information that we collect and receive from you in connection
with your use of the SMS Service (“Service”), which we make available to you through a third-party
service provider. This Policy is incorporated into the Terms of Service.
By using the Service, you agree to the terms of this Policy. Vortex Technology Solutions reserves the
right, in its sole discretion, to modify or change this Policy at any time with or without prior notice to
you. The date of the last update will be posted at the top of this Policy for your convenience. This
Policy, and any changes, are effective as soon as posted. Your continued use of the Service
following the posting of any changes to the Policy constitutes your full acceptance of those
changes.
“Personal Information” is information that individually identifies you, such as your mobile phone
number, user name, screen name, as well as any other Personal Information (social security
number, driver’s license number, passport number, address, email address, browsing history, or
any data that identifies, relates to, or could reasonably be linked to you) that you choose to include
in messages you send through the Service. What Personal Information is collected about you
Through the use of the Service, Vortex Technology Solutions will receive the following information from
our third party service provider: your mobile phone number when you send a text message to us,
the text of messages that you send to other users of the Service, any user or screen name that you
select in connection with the Service, as well as any comments or feedback regarding the Service
that you send to us. You have the right to (i) request information about the personal data we may
collect from you; and (ii) you have the right to request that we delete the personal information.
How Vortex Technology Solutions uses Personal Information about you
We use Personal Information to (a) provide you with the Service, (b) process and respond to
inquiries, (c) improve the Service, (d) if necessary, contact you with important announcements or
messages, (e) conduct research, and (f) provide anonymous reporting for internal and external
clients and partners.
Each message that you send through the Service (either to us or to other users of the Service) is
stored on our servers. We retain these messages on our servers. Vortex Technology Solutions utilizes
servers and services owned by third parties. We will retain your data for as long as necessary to
provide the service and for legal and operational purposes.
Disclosure of your information
We will not rent or sell your Personal Information to other companies or individuals, unless we have
your consent. You can request to opt-out of the sale of your personal information even if we do not
sell your personal information. We may use or disclose such information in any of the following
limited circumstances:
- We have your consent.
- We need to enforce our Terms of Service.
- We provide such information to trusted businesses or persons for the sole purpose of
processing Personal Information on our behalf. When this is done, it is subject to
agreements that oblige those parties to process such information only on our instructions
and in compliance with this Policy and appropriate confidentiality and security measures. If
the third party fails to comply with our terms, Vortex Technology Solutions is not accountable
in any way for any liability or reimbursement. - We provide such information to third parties who have entered into non-disclosure
agreements with us. - We provide such information to a company controlled by, or under common control with,
Vortex Technology Solutions for any purpose permitted by this Policy. - We respond to subpoenas, court orders, or legal process, or to establish or exercise our
legal rights, or the legal rights of others, or defend against legal claims. - We believe it is necessary to share Personal Information to investigate, prevent, or take
action regarding illegal activities, suspected fraud, situations involving potential threats to
the physical safety of any person, violations of Vortex Technology Solutions Terms of Service,
or as otherwise required by law. - We transfer Personal Information about you if Vortex Technology Solutions is, or its assets are,
acquired by or merged with another company.
We may share aggregated information with others without further notice. An example of this would
be the number of people who used the Service in a given month or the total number of texts sent in
a given week.
Security
Vortex Technology Solutions takes precautions to ensure the security of your Personal Information,
including ensuring that our third-party service providers protect the security of your Personal
Information. However, we cannot guarantee that hackers or unauthorized personnel will not gain
access to your Personal Information despite our efforts. You should note that in using the Service,
your information will travel through third party infrastructures which are not under our control (such
as a third-party SMS delivery platform or your carrier network).
We cannot protect, nor does this Policy apply to, any information that you transmit to other users.
You should never transmit personal or identifying information to other users.
Mobile information will not be shared with third parties/affiliates for marketing/promotional
purposes. All the above categories exclude text messaging originator opt-in data and consent; this
information will not be shared with any third parties
Opting in
A mobile user might opt-in by: - Entering a phone number online,
- Sending an Mobile Originating (MO) message containing the word START,
- Filling out a paper form that includes their phone number, or
- Signing up at a point-of-sale location.
Opting out
The Vortex Technology Solutions third-party service provider gives you the ability to opt out of the
Service for any reason. You can opt out by replying “STOP” at any time to a text from Vortex Technology Solutions.
Once requested, you will receive a confirmation, and you will no longer receive messages from
Vortex Technology Solutions.
Children
The Service is not intended for children under 13, and Vortex Technology Solutions does not knowingly
collect information from children under the age of 13.
Children aged 13 or older should not submit any Personal Information without the permission of
their parents or guardians. By using the Service, you are representing that you are at least 18, or that
you are at least 13 years old and have your parents’ permission to use the service.
Limitation of Liability for Disputes and Breaches
Broadvoice shall not be held liable under any circumstances in the event of a breach, disagreement,
or any other dispute between Vortex Technology Solutions and any of its customers, third parties, or
individuals arising from such breach or dispute. All parties hereby acknowledge and agree that
Broadvoice will not be liable for resolving, indemnifying, or assuming any liability related to disputes
or issues that may arise between the Vortex Technology Solutions and any other parties, including, but
not limited to, claims, damages, or legal actions resulting from such breaches, disagreements, or
disputes.
Questions or concerns?
If you have any additional questions regarding this Policy, please feel free to contact us any time by
replying “HELP”.
Discrimination
We will not discriminate against you for exercising your rights under CCPA and CPRA
